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398bet Frequently Asked
398bet Frequently Asked
Questions
From opening an account to bonuses, payments and security — clear answers to everything in one place.
398bet provides a fully Bengali-language service for players in Bangladesh. Below, our most frequently asked questions are organized into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find your question, contact our 24/7 live chat support.
Help and Information
Answers to All Questions
Account and Registration
To open an account at 398bet you need an active mobile number, a valid email address and a strong password. The registration process is completely online and takes just a few minutes. Please note that only those aged 21 and above may open an account.
No, each person may hold only one account at 398bet. Creating multiple accounts is a violation of our terms and conditions and may result in account suspension or closure. We enforce this rule strictly to ensure fair play.
If you forget your password, use the "Forgot password?" option on the 398bet login page. Enter your registered email or mobile number and you will receive a reset link or code. If you still have trouble, contact our 24/7 live chat support — we will help you quickly.
Yes, 398bet may require identity verification in certain cases to process large withdrawals or to ensure account security. This is part of the platform's security measures and is in place to keep your funds safe. The support team will assist you through the process.
Deposits and Withdrawals
Funds deposited via bKash are generally credited to your 398bet account instantly. Your balance updates as soon as the payment is completed. If there is a delay for any reason, contact live chat with your transaction reference number.
The minimum deposit amount at 398bet is ৳100 (for all methods) and the minimum withdrawal amount is ৳1,000. This applies to bKash, Nagad, Rocket and bank transfer. There are no separate limits for any individual method.
Yes, 398bet supports both deposits and withdrawals via Nagad and Rocket. bKash and direct bank transfer are also available. Choose your preferred method and you can request a withdrawal as long as your balance is above ৳1,000.
The standard processing time for withdrawals at 398bet is 30 minutes to 3 hours. In most cases it is completed faster than that. Bank transfers may take a little longer. Having a fully verified account makes the process smoother.
398bet does not charge any transaction fees of its own. However, your mobile financial service provider (such as bKash or Nagad) or bank may apply their own charges. Check your payment provider's fees before making a transaction.
Games and Rules
To bet on Bangladesh Premier League (BPL) matches, first log in to your 398bet account. Go to the cricket section, select a current or upcoming BPL match, choose your preferred market (such as match winner or top batter) and enter your stake amount. Bets can be placed both before the match starts and during live play.
RTP (Return to Player) is the theoretical average percentage of total bets that a slot game returns to players over the long term. For example, an RTP of 95% means that on average ৳95 is returned for every ৳100 wagered. However, this is a long-term statistic — results in any individual session may vary.
Yes, 398bet is fully mobile-friendly. It can be played comfortably on both Android and iOS devices through a web browser. Cricket betting, slots, live casino — all games work well on mobile. Access the site without needing to download any extra app.
In 398bet's live casino section you can play Baccarat, Roulette, Blackjack, Dragon Tiger and many more games via live stream with real dealers. Games from world-class providers such as Evolution Gaming and Ezugi are available. To see the full list, visit the 398bet Casino page.
398bet uses only games from certified software providers that follow Random Number Generator (RNG) technology and fair play standards. All games on our platform are audited by third parties. Player protection and transparency are our highest priorities.
Bonuses and Promotions
After opening a new account, 398bet automatically gives a 100% welcome bonus on your first deposit — up to ৳15,000. Example: deposit ৳1,000 and receive ৳1,000 as a bonus, giving you a total balance of ৳2,000. A 15x wagering requirement must be met to use this bonus.
A wagering requirement is the multiplier indicating how many times you must bet the bonus amount before you can withdraw it. The wagering requirement for the 398bet welcome bonus is 15x. This means if you receive a ৳1,000 bonus, you must place a total of ৳15,000 in bets before withdrawing. Full details are on the terms and conditions page.
398bet's VIP program has three levels: Bronze (weekly cashback up to 0.3%), Silver (up to 0.5%) and Gold (up to 0.8%). Your level is upgraded based on your volume of play and activity. Higher levels come with more benefits.
Bonus eligibility depends on the terms of each promotion. In general, bonus balance can be used on slots, fishing games and casino games. Which games apply to a specific bonus is stated in the offer details. If in doubt, ask in live chat.
VIP cashback is provided on a weekly basis. A set percentage of your net losses for the week is returned to your account. Cashback is up to 0.3% at Bronze level, 0.5% at Silver and 0.8% at Gold. This is a special benefit for regular players.
Security and Responsible Gaming
Yes, 398bet uses SSL encryption technology to keep all personal and financial information secure. We do not share any personal information with third parties. To learn more about our privacy practices, visit the privacy policy page.
No, 398bet is for those aged 21 and above only. Minors are not permitted to create or use an account. Please keep your device and account out of reach of minors and use the platform responsibly.
Gambling is entertainment — it is not a source of income. If you feel you are losing control of your play, seek help immediately. 398bet's responsible gaming section offers self-exclusion and limit-setting options. Visit the responsible gaming page to learn more.
Yes, 398bet provides a self-exclusion or break option. You can request that your account be temporarily closed for a set period of time. Contact our 24/7 live chat support or email [email protected] for this.
398bet's support team is available seven days a week, 24 hours a day in Bengali via live chat. You can also contact us by email at [email protected]. We are always here for any question, issue or complaint.
Live Chat Support
Get instant help in Bengali 24 hours a day, seven days a week. Chat through the widget on any page of the site.
Email Support
For detailed questions or to send documents, email us at: [email protected]