398bet Privacy Policy

1. Data Collection

While you use the 398bet platform, we may collect various types of information. The purpose of this collection is to provide you with a safe, secure, and high-quality service.

1.1 Registration Information

When you create an account on 398bet, we collect the following information:

• Full name
• Email address
• Date of birth (for age verification)
• Mobile number
• Residential address
• Preferred payment method

1.2 Identity Verification Information (KYC)

To maintain international standards and prevent fraud, we may request additional information for identity verification when needed:

• National ID (NID) or passport copy
• Proof of current address
• Proof of ownership of payment method

1.3 Automatically Collected Information

Certain information is collected automatically while you use the platform, such as:

• IP address
• Device information (model, operating system)
• Browser type and version
• Login time and date
• Platform activity logs
• Transaction history

2. Purpose of Data Use

We use the collected information for the following purposes only, and it is never used beyond these:

• Creating and managing accounts
• Verifying identity and preventing fraud
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions
• Providing customer support and resolving issues
• Ensuring platform security
• Meeting legal obligations
• Sending important account-related notifications
• Ensuring responsible gaming
• Improving platform quality

We will not use your information for marketing or promotional communication without your consent. You can opt out of marketing notifications at any time.

3. Data Storage and Protection

398bet places the highest importance on the security of your information. We keep your personal data secure using industry-standard security technologies.

3.1 Security Measures

• SSL Encryption — all data transmissions are encrypted
• Firewall and intrusion prevention systems
• Two-Factor Authentication option
• Regular security audits and testing
• Restricted staff access — only authorized personnel can view data

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain data may be retained for a defined period as required by law. Transaction records are generally kept for five to seven years.

4. Data Sharing and Disclosure

398bet does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical services. These partners receive only the information necessary for their specific task and are also bound by the same privacy standards.

4.2 Legal Obligations

We may be required to disclose necessary information in response to legal orders, judicial directives, or valid requests from government authorities.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activity.

4.4 With Your Consent

For any purpose beyond those described above, we will always obtain your explicit consent before sharing your information.

5. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to improve your experience and to operate the platform correctly.

5.1 What Are Cookies?

Cookies are small text files stored in your browser. They help remember your preferences and session information.

5.2 Cookies We Use

• Essential Cookies: Necessary for the core functions of the platform. Without them, login and transactions are not possible.
• Functionality Cookies: Remember your language preferences and account settings.
• Analytics Cookies: Help analyze platform usage to improve quality.
• Security Cookies: Used to identify fraudulent login attempts.

5.3 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some platform functions to not work properly.

6. User Rights

As a member of 398bet, you have the following rights over your own information:

• Right to Access: You can request to know what information we have collected and stored about you.
• Right to Rectification: If there is any error in your information, you can request a correction.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some circumstances, you can ask us to limit the use of your information.
• Right to Data Portability: You can request to receive your information in a common format.
• Right to Object: You can object to the use of your information for specific purposes.
• Right to Withdraw Consent: You can withdraw any previously given consent at any time.

To exercise these rights, contact our support team via 24/7 live chat or email. We will process your request in a timely manner.

7. Privacy of Minors

398bet is a fully adult-only platform. Our services are for those aged 21 and above only.

We do not knowingly collect any personal information from anyone under the age of 21. If it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete all associated information.

8. Payment Information Security

We take special care to protect your financial information. Transactions on 398bet can be made via bKash, Nagad, Rocket, and bank transfer.

Your complete payment account details (PIN, password) are never stored with us. Information required for transactions is stored only in encrypted form.

• All payment gateways are secured with SSL encryption
• Records of every transaction are stored securely
• Suspicious transactions are flagged immediately
• Minimum deposit amount is ৳100 and minimum withdrawal amount is ৳1,000
• Withdrawals generally take 30 minutes to 3 hours to complete

9. Third-Party Services

Our platform hosts games from third-party game providers such as Pragmatic Play, Spribe, JILI, PG Soft, and Evolution Gaming. These providers may have their own privacy policies.

During gameplay, certain session data may pass to the game provider's server, but your full personal identity is not shared with them.

The technical infrastructure of bKash, Nagad, and Rocket is used for payment processing. These services operate under their own terms and conditions and privacy policies.

10. Policy Changes

We may update this Privacy Policy from time to time due to business changes, legal requirements, or service improvements.

For significant changes, we will notify you by email or via a notification on the platform. Continued use of the platform after any changes will be taken as your agreement to the updated policy.

The date of the most recent update will always be noted at the end of this policy. If you need a copy of a previous policy, please contact our support team.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Available in Bengali 24 hours a day, 7 days a week

We will do our best to resolve your requests and complaints as quickly as possible. Protecting your privacy rights is our responsibility, and we take that responsibility very seriously.